Privacy Policy

1. Who we are

Stortford Garden Rooms is a garden room design and build business based in Stansted Mountfitchet, serving homeowners across Essex, Hertfordshire and surrounding areas.

For the purposes of UK data protection law, Stortford Garden Rooms is responsible for the personal information collected through this website and through enquiries made to us.

2. Information we collect

We may collect personal information when you contact us, complete our Project Planner, request information or otherwise communicate with us.

This may include your name, email address, telephone number, postcode, project requirements, preferred garden room use, approximate size, features, budget, timescale and any other information you choose to provide.

We may also collect limited technical information about how visitors use our website where this is necessary for security, performance or website analytics.

3. How we use your information

We use personal information to respond to enquiries, discuss potential garden room projects, prepare quotations or project proposals, arrange site visits, provide our services and communicate with customers throughout a project.

We may also use information where reasonably necessary to operate, maintain and protect our website and business, comply with legal obligations and keep appropriate business records.

4. Our lawful basis for using your information

Where you contact us about a potential project, we generally process your information because it is necessary to take steps at your request before entering into a contract, or because it is necessary for our legitimate interests in responding to enquiries and operating our business.

Where you become a customer, we may also process information where necessary to perform our contract with you or to comply with legal obligations.

Where we rely on consent for a particular activity, you may withdraw that consent at any time.

5. Who we share information with

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our website, manage communications or deliver our services. For example, website enquiries are sent using Resend, our email delivery provider.

We may also share information with professional advisers, contractors or suppliers where this is reasonably necessary for your project, or where disclosure is required by law.

6. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing projects, maintaining business records and meeting legal, accounting or tax requirements.

Enquiries that do not lead to a project will not be retained indefinitely and will be reviewed and deleted when they are no longer reasonably required.

7. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Your data protection rights

Depending on the circumstances, you may have rights over your personal information, including the right to request access to it, ask us to correct inaccurate information, request deletion, restrict or object to certain uses of your information, and request transfer of information where applicable.

You can contact us if you wish to exercise any of these rights.

9. Cookies

Our website may use cookies and similar technologies. More information about the cookies we use and how you can control them is available in our Cookie Policy.

10. Contacting us

If you have a question about this Privacy Policy or how we use your personal information, please contact:

11. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to raise a complaint with the Information Commissioner's Office, the UK regulator for data protection.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements. The latest version will always be published on this page.